Session
The Hidden Reliability Crisis: Why Observability Fails in Modern Distributed Systems
Modern distributed systems generate more telemetry than ever before — yet outages are becoming harder to detect, diagnose, and prevent.
This talk explores why traditional observability approaches are failing in large-scale cloud environments, especially with microservices, Kubernetes, and multi-cloud architectures.
We will examine:
The gap between metrics and real system behavior
Why logs and traces miss cascading failures
Alert fatigue and the illusion of visibility
The impact of complex service dependencies
We introduce a practical approach to improving reliability:
Designing signal-driven observability instead of data-driven
Mapping service dependencies to failure patterns
Improving incident response with better context and correlation
This session is based on real-world experience managing production systems at scale and focuses on actionable improvements rather than tooling.
Charit Upadhyay
Adobe, Senior Site Reliability Engineer
San Francisco, California, United States
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