Forget the jargon, the ego, and the endless acronyms - this InsightJam.com Jam Session is about 𝒑𝒆𝒐𝒑𝒍𝒆, not protocols. This amazing panel (of people I have 𝘳𝘦𝘢𝘭 relationships with) explores how the most successful IT professionals, managed service providers, and consultants are redefining what it means to serve.For too long, the tech industry has been viewed as transactional - faceless vendors, rigid contracts, and “ticket first” support cultures. But behind every system, server, and solution are humans trying to solve problems, calm chaos, and earn trust. Our panel shares stories from the trenches that prove relationships are still the secret weapon in an increasingly digital world.

We’ll talk about how empathy changes outcomes, how listening builds better architectures, and why collaboration always outperforms command-and-control approaches. Because at the end of the day, technology only works when people do - and great service isn’t about the stack you sell, it’s about the partnership you build.

The Jam Session November 2025

https://www.youtube.com/watch?v=dxNRicI4Xxs