Session

Transforming Insurance Operations with AI: From Vision to Practice

The insurance industry is undergoing a major transformation fueled by artificial intelligence, reshaping how core functions such as underwriting, claims management, and customer support are delivered. This session will provide a practical and technically grounded perspective on how AI can be systematically integrated into operations to drive efficiency, accuracy, and customer satisfaction.

Drawing on real-world implementations, the talk highlights how intelligent automation and AI-driven decision systems streamline processes, minimize manual intervention, and reduce error rates across the value chain. Attendees will gain insight into how modular AI architectures built on machine learning, natural language processing, robotic process automation, and predictive analytics are being applied to deliver tangible improvements.

The session will also demonstrate how AI platforms enable continuous performance monitoring, real-time analytics, and seamless integration with existing insurance ecosystems. Through case-based evidence, participants will explore how leading insurers have adopted AI-enabled systems to improve fraud detection, enhance data accuracy, accelerate decision-making, and deliver faster, more personalized services at scale.

Designed for technical leaders and enterprise decision-makers, this presentation offers an actionable blueprint for implementing AI solutions that transform operational performance while strengthening competitive advantage. The insights are grounded in proven results across global insurers and supported by research from leading industry analysts.

Chetan Prakash Ratnawat

Madhav Institute of Technology and Science, Jiwaji University

Buffalo Grove, Illinois, United States

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