The insurance industry is undergoing a major transformation fueled by artificial intelligence, reshaping how core functions such as underwriting, claims management, and customer support are delivered. This session will provide a practical and technically grounded perspective on how AI can be systematically integrated into operations to drive efficiency, accuracy, and customer satisfaction.

The session will also demonstrate how AI platforms enable continuous performance monitoring, real-time analytics, and seamless integration with existing insurance ecosystems. Through case-based evidence, participants will explore how leading insurers have adopted AI-enabled systems to improve fraud detection, enhance data accuracy, accelerate decision-making, and deliver faster, more personalized services at scale.