In this session we will talk about the corporate world’s efficiency obsession, and how it has caused us to lose track of what really matters when trying to deliver faster value to customers. How many times have you heard managers talk about unproductive people ? How about people who aren’t following the process? What about teams who take on too much WIP? The unfortunate side effect of these sorts of questions, is that individuals feel pressure to create local optimizations in order to make themselves feel productive. The truth is, even if individuals are highly productive and following the process, the majority of waste still occurs between the seams of individuals and teams. Just like Johnny Lee was searching for love in all the wrong places, we've been searching for flow in all the wrong places. Leave this session with a better understanding of how to answer the real question, "Where do we need to invest?"