Most organisations rely on undocumented processes, outdated wikis, or “that one person who knows how it works.” This session explores how agentic AI can be used to actively discover, document, and maintain business Standard Operating Procedures (SOPs).

Rather than treating AI as a chatbot, we’ll look at agent-driven approaches that interview users, observe workflows, validate outputs, and keep documentation current. We’ll also discuss security boundaries, human approval loops, and why governance matters just as much as the technology.

Target audience: Architects, platform engineers, IT leaders, process owners
Level: Introductory to Intermediate
Duration: 45 minutes
Conceptual with practical architecture examples
Covers security, identity, and data access concerns
No coding required