Organizations can often tell you what they do. Engineers can often tell you how their services are built. Very few people can connect the two. When something goes wrong for a customer, the distance between the "buyer registered" and "the pod in a cluster" is where nobody has the whole picture, and where the problems wait.

What we will do and what you will get:
We will explore taking one event, not the whole system, and follow it from the business down to the machines.
A few plain questions to ask along the way from business domain through the tech stack and in the infrastructure.
A new way to see gaps. "We don't know where this runs" is finding to act on.
Understanding of why the conversation mattered more than the pictures you produced.
A question to take back with you to your context of your work.