The best way to reduce impact of service incidents in Dynamics 365 Business Central is to know what’s happening, where official updates appear, and what actions to take.

In this session, we’ll walk through how the Business Central product group manages incidents end-to-end: how issues are classified and handled through Microsoft’s incident management process, how and when customer-facing communications are posted, and what to expect at closure.
We’ll then focus on the partner/customer “playbook” for staying informed and responding effectively: where to check official service health and known issue updates and how partners can check service health.