Build Copilot Studio agents that users love with Microsoft Copilot Studio. In this session, discover how to design conversational experiences that are intuitive, engaging, and effective. Using a real-world example where we create a helpdesk agent for employee support, we explore key design principles such as crafting natural dialog flows, using entities for context, and incorporating adaptive cards for rich interactions.

You will learn how to structure topics, manage fallbacks, and integrate backend systems through Power Automate. We’ll also share best practices for testing, refining user prompts, and analyzing performance to reduce drop-offs.

Perfect for beginners and intermediate users, this session includes a live demo and practical tips to help you create Copilot Studio agents that deliver real value. Join us and turn your ideas into impactful conversational solutions.