Imagine a humanitarian sector where a person in need can contact one single number and receive the relevant information and assistance they require, and speak to an expert who can guide them through their displacement.

Since the onset of Covid-19, NRC has focused on solutions that enable long term support when in-person programming is impossible. A journey that began in 2020, NRC's Digital Community Hub (DCH) approach has scaled into a centralized, remote solution using Twilio Flex to bring personalization and dignity in how NRC engages those in need.

Now operating across contexts in Africa, Europe, and Latin America, DCH is now being shared with other humanitarian agencies that is the start to a “sea-change” of customizable programme delivery across the sector.

Join this session for a discussion on the benefits, challenges, and learnings NRC has developed over the past 3 years while building and scaling a remote service across both tech-first and austere tech environments. We’ll cover organizational change, multilateral technology partnerships, and how NRC develops technology that’s designed for use by field and program staff.