IT Service Management can enable agile transformation. We are key in delivering a value added approach to Developer/Product Experience.

I would like to share how I have balanced the approach to implementing process without being overburdened to the teams. I am passionate about the experience of the teams we support. A focus on Physcological Safety, Customer-Centricity and Value-Add allows for Enterprise Service Management. You create a world of collaboration, experimentation and dare we say it, fun!