Session

When DevOps meets Service Delivery

Service Delivery at cinch support our Product Engineering teams. We are key in delivering a value added approach to DevEx.

We would like to share how we have balanced our approach to implementing process without being overburdened to the teams. We are passionate about the experience of the teams we support and DevEx is key for our success criteria.

What falls through the cracks? What support do Product Engineering teams need to achieve good flow, feedback and learning & experimentation? How does Service Delivery fit into all of this

The theme across all of this is that we optimise for Developer Experience and help them adopt a DevOps & Service Delivery mindset.

Cristan Massey

Head of IT Service Management at Pearson

Manchester, United Kingdom

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