Session
KEYNOTE: Human Side of Change: How Storytelling Builds Trust, Reduces Resistance & Inspires Action
Change doesn't fail because organizations lack good ideas—it fails because people struggle to connect with them.
In today's workplace, leaders are expected to navigate constant change while keeping employees engaged, informed and motivated. Yet too often, change is communicated through presentations, emails and data, leaving people overwhelmed rather than inspired. The missing ingredient isn't more information—it's human connection.
In this engaging and practical keynote, communications expert, former journalist and award-winning speaker Cynthia Lockrey reveals how storytelling can transform the way leaders communicate change. Drawing on nearly three decades of experience in journalism, public relations, leadership communications and advocacy, Cynthia shares practical strategies that help leaders build trust, reduce resistance and move people from uncertainty to action.
Using her practical CARE Method, participants learn how to create authentic connections, align messages with what people care about, simplify complex change into memorable stories, and engage others in ways that inspire confidence and commitment.
Whether you're leading organizational transformation, implementing new initiatives or helping teams navigate uncertainty, you'll leave with practical tools to communicate change in a way that people don't just understand—they embrace.
Audience Takeaways
Participants will learn how to:
• Understand why people resist change
• Communicate change with greater clarity and confidence
• Move beyond information overload
• Identify what different audiences care about
• Use storytelling in everyday leadership
• Create lasting momentum for change
Cynthia has been delivering keynotes and workshops for over 20 years to a wide range of audience including government, healthcare, non-profit, corporate and small business. Keynotes are 45 minutes while workshops are 2-3 hours (with 3 hours allowing for more peer to peer discussions). Audience - individuals who are leading change management activities requiring buy-in for successful implementation.
Cynthia Lockrey
Lockrey Communications - Change maker + communications consultant
Duncan, Canada
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