We communicate all day—but being heard, understood and trusted is a different story.

In this highly interactive workshop, communications expert and professional speaker Cynthia Lockrey gives participants practical tools to communicate with greater clarity, confidence and impact. Rather than relying on a one-size-fits-all approach, participants learn the how to adapt their communication style to different personalities, needs and ways of processing information.

Through real-world examples, interactive exercises and immediately usable techniques, Cynthia explores how to prepare for difficult conversations, get clear on your message, balance facts and emotions, replace assumptions with curiosity and use body language to strengthen your message.

Participants leave with greater confidence in their ability to navigate conversations, reduce misunderstandings and create stronger connections—at work and in everyday life.

Participants will learn how to:
• Recognize different personalities and communication styles—including their own—and adapt their approach accordingly.
• Use a curiosity mindset to ask better questions and avoid assumptions and judgment.
• Get clear on their key message before entering an important conversation.
• Balance facts and emotions to communicate in a way that resonates.
• Use practical techniques, including body language and active listening, to strengthen connection.
• Approach conversations with greater clarity, confidence and purpose.

Cynthia has been delivering keynotes and workshops for over 20 years to a wide range of audience including government, healthcare, non-profit, corporate and small business. Workshop delivered virtually or in-person in 2 or 3 hour format (3 hour allows for more group discussion) and customized to meet the needs of the audience. Includes worksheet and digital resources to help implement the learnings.