As a DynamicsCon superhero, you are often the first responder to technical emergencies & incidents to support for your coworkers or customers. Have you ever thought about how your job might compare to a First Responder, and how you might use the same techniques to get your job done?

In this session you will hear from Dan Edwards, who not only has over 30 years of experience in ERP consulting, but also has over 33 years of experience as a First Responder. He will share key points that he has learned and how they relate to business. The desire is that you will be able to use these tips to give you some ideas and techniques that you can apply in your daily work and personal life.

Key Points –
• Training Training Training
• Partners Matter
• Having a Plan is Important
• Guidelines are Important
• Documentation is Key
• No Such Thing as Routine
• Briefing and Debriefing
• A Boring Day Can Change Quickly
• Communication is Critical
• The Little Things Make a Big Difference
• Times Change