In today’s world, service downtime has a significant impact on any business. Being able to respond quickly and proactively to issues can dramatically reduce the repercussions of any incident, both financial and reputational.

We’ll take lessons learned from formalized incident response, such as those used by first responders, and show you how to apply those same practices to your organization. By utilizing these methods, you’ll improve both the speed and effectiveness of your team’s response, reducing the amount of downtime experienced.