How many times were you woken up during the night to either spend more time than you would like trying to figure out what exactly broke, or just bash your keyboard in frustration once you figure out it was actually a false positive?
What if there was a better way? I mean, AI is everywhere nowadays. What if we used it to solve these problems?
Let's take a journey through the evolution of Incident Management until the birth of AIOps. There, let’s see where we succeeded, failed, and how these lessons should affect our future in a GenAI and Agentic Era.
In this new Era, how do Agents help us when incidents come to knock? Will they speed us up? Are they even able to fix incidents without waking us up?
If Agents are here to change everything, how do we avoid repeating the mistakes of the past? How do we successfully build a culture of adoption in our organization? Where are the gaps? And finally, can everything be “agentified”?