For the past year or so, our industry has been intensely focused on large language models (LLMs), with numerous engineering teams eager to integrate them into their offerings. A trending approach involves developing features like “Copilot” that augment current user interaction workflows. Often, these integrations allow users to engage with a product's features through natural language by utilizing an LLM.

However, when such integrations fail, it can be an epic disaster that draws considerable attention. Consequently, companies have become more prudent about these risks, yet they also strive to keep pace with AI advancements. While big tech corporations possess the infrastructure to develop these systems, there's a notable movement towards wider access to this technology, enabling smaller teams to embark on building them without extensive knowledge or experience, potentially overlooking critical aspects in the rapid development landscape.

Most online guides that promise quick expertise typically fail to account for these advanced topics. For robust production deployment, issues such as content safety, compliance, prevention of misuse, accuracy, and security are crucial.

Having spent significant time developing LLM solutions with my team, we've gathered key insights from our practical experience. I intend to offer my point of view as an engineer collaborating with data scientists within a multi-disciplinary team about certain factors your teams may consider adopting.