Learning Objectives / Key Benefits:
- Learn How to Elicit Requirements Like an FBI Agent
- Take Advantage of Natural Human Instincts
- Techniques, Approaches, and Tools to Use
- Identify When Someone Is Resisting

This session focuses on the 2nd BABoK Knowledge area: Elicitation and Collaboration. Specifically sections 4.1 to 4.3 Preparing, Conducting, and Confirmation Elicitation.

Requirements elicitation is not simply gathering requirements. Requirements are not just laying around waiting for you to pick them up and write them out. Many times the users or clients themselves are not sure of what they want. All too often the most obvious requirements are wrong or incomplete. Requirements elicitation is all about learning & understanding the need by seeking, uncovering, acquiring, and elaborating.

CommonSense tells us if we want to elicit the requirements like the best of them, we need to learn from the experts.

Who are the experts at asking questions and getting answers?
FBI Agents and Detectives

Like an FBI Agent: Understand basic human instincts and how to use them to your advantage; Which Techniques, Approaches, and Tools to use and when to use them; How to identify when someone is resistant to providing you with the information you need.