Language shouldn’t be a barrier to great support experiences. In this session, you’ll learn how to design and implement multi-language AI agents in Microsoft Copilot Studio so users can chat naturally in their preferred language—without maintaining separate bots for each locale.

We’ll cover a practical, end-to-end approach to:

Plan a language strategy (single agent vs per-locale agents)

Detect user language automatically and route responses accordingly

Manage localized content for prompts, topics, messages, and fallback replies

Handle translations for user input + generated output (when needed)

Design a consistent experience across languages (tone, guardrails, escalation)

Test and validate multi-language conversations (edge cases + quality checks)