Session

Optimizing Email Triage Using Azure AI Language Studio and Logic Apps

In this session, we'll explore how to turn unstructured data such as emails into structured data using Azure AI Language Studio and Logic Apps. We’ll look at how Named Entity Recognition can extract important details and how Text Classification can assign messages to the right department, making email triage smoother and more efficient.

Drawing on lessons from an insurance company, I’ll show you practical steps—from setting up Logic Apps to applying Azure AI for text analysis. These methods can be used in many different industries. Join us to discover how to build a scalable, low-code solution that simplifies operations and boosts productivity.

Dieter Gobeyn

Enterprise Integration Architect & Azure Cloud Solutions Architect

London, United Kingdom

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