Session

Personalise your marketing with D365 Marketing

Do you remember life before Dynamics 365 Marketing?

Successful marketing is now very focused on adding that personal touch to everything you do with regards to your customers. Generic messaging will not cut it anymore when it comes to your customers.

What I will show you in this session is how Dynamics 365 Marketing has landed. We will look at how it fits into the Dynamics eco-system, run a live demo, and demonstrate the many options for engaging and communicating with your customers, or even your own staff, through customer journeys. We will show you a segment, an automated scoring model, event management, marketing pages, marketing forms, Forms Pro surveys and a marketing email. And as if this wasn't enough, we will have a look at some of the touch points between AI and Dynamics 365 Marketing. I can't promise Dynamics 365 Marketing will change your life, but I can promise it will add some colour, pretty pictures and insightful graphs to it!

Dilyana Radulova

Technical specialist @ Microsoft, Healthcare, UK

Glasgow, United Kingdom

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