Extending Microsoft 365 Copilot through custom agents in Copilot Studio introduces both opportunity and responsibility. Without deliberate design choices, agents can produce inconsistent outputs, mishandle uncertainty, and erode end-user confidence in AI-driven solutions.
This session explores the principles and practices of responsible agent design, including structured prompt engineering, uncertainty handling, grounding strategies, and production-grade guardrails. Drawing on real implementation experience, attendees will gain a repeatable framework for building Copilot Studio agents that perform reliably across Microsoft 365 environments and earn long-term stakeholder trust.