The azure cloud enabled us to build a product driven by Microsoft AI and speech recognition to align customer surveys to the customer journey.

You will get informations on how we built the product and how we used Azure`s services to upload speech files to the cloud, process the files with speech recognition and run sentiment analyzes over the speech input.

After the talk you will know how you can create automatic deployment scenarios for a multi service application and how you can create a product from a simple prototype to a production ready application in a negligible timeframe.

The smyle application consist of a customer frontend, an analytics frontend, blob storage, CosmosDB, Cognitive Services, Azure functions and uses the event functionalities of the Azure cloud to trigger the Services, analytics and storage functionalities.

The data gets denormalized for the analytics application via the CosmosDB ChangeFeed.

We built and host survey applications and customer excitement analytics systems for years now and are already storing and analyzing millions of datasets per customer.

Smyle is our next step to create lean and efficient surveys. They can be answered easily via text and speech through various channels like a website, whatsapp or short message. It's our first step to build an AI / bot driven customer journey analytics platform.