Title II of the Americans with Disabilities Act (ADA) mandates that state and local governments ensure their "services, programs, and activities" are accessible to individuals with disabilities. This requirement explicitly includes services, programs, and activities offered online and through mobile applications. The term "state and local governments" encompasses agencies, departments, special purpose districts, transportation authorities, and other commuter agencies.

Main Themes and Important Ideas/Facts:

1. Technical Standard — Understanding WCAG 2.1, Level AA.
2. Scope of Application — This rule applies to web content and mobile apps provided or made available by state and local governments, including content delivered by contractors or vendors on their behalf.
3. Compliance Timelines — When does my organization need to comply with these requirements?
4. The 5 Exceptions — The rule outlines specific, limited exceptions where certain types of content are not required to meet WCAG 2.1, Level AA.
5. Compliance Testing & Training — How can I establish a framework to meet these requirements within my organization?
6. Application Assistance — What current technologies can help ease the compliance burden on my organization?