You're that MSP Exec: Awesome, loves their team, invests in the staff, wants the best for them, and is probably also great with the memes.

Like many amazing managers, you figured "if my team isn't learning here, someone else will teach em' " and probably also thought, and what kind of MSP would I be if I didnt train my staff.

Problem is, you set up this pay for pass certification program, and only a very small percentage of your team ever uses it! You even let them have dedicated training time at the office, and they just keep looking at those N+ videos, but dont seem to really make any progress.

Worst case you're doing all that and some folks churn out claiming a lack of career growth as a reason. What the heck is going on here!?

This session is designed to explain some of the psycology of how techs learn, why only a very small percentage of your staff use your cert program, and why trying to only hire those A players isnt a strategy. There will be actionable tips and guides on how to re-align what you're currently doing to motivate and reward ALL of your team so that everyone is rowing in the same direction towards career greatness.