Session
You Don't Need Their RunBook; This is YOUR onboarding, damnit!
We've all been there: a new client has signed up and the service team is tasked with performing technical discovery, agent deployment, remediation, and onboarding of services. All too often we hear horror stories of the "terrible losing MSP" that has no documentation or even worse: Refuses to provide it at all!
Why put yourself, your MSP, and your client through that? You dont need their Runbook to deliver a legendary onboarding, and you don't even need to be supremely level 99+ prestige good at tech either.
Lets talk about how to give an instantly rewarding, and amazing onboarding that your team is able to own, execute and delight your clients with!
Dean Trempelas
Internet Lobster and Process Zealot
Boston, Massachusetts, United States
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