Like many of us you got into this space because you were good at troubleshooting issues and solving problems; not because you are a world-class recruiter. All MSPs struggle to hire, train and RETAIN great talent, and that journey STARTS at the hiring process. How many times have you tried to "tech-check" someone during the interview? How many times did that lead to an amazing employee that grew with your company that you have only amazing experiences with? How many times did that lead to you having to overpay for a disconnected "ringer" that didnt buy into your company culture. That sucks. You're doing it wrong. We can fix that!