This session will explore the latest advances in AI and voice bot technology, and how they are revolutionizing customer service within Dynamics. We will focus on the integration of voice bots into the customer service process, examining the capabilities and limitations of these technologies in a customer service context. The session will cover the benefits of using voice bots, such as increasing efficiency and providing a more natural communication experience for customers. Attendees will gain a thorough understanding of how voice bots can improve customer service and reduce costs, as well as the challenges and best practices for implementing voice bots in customer service. The session will also provide a glimpse into the future of AI-driven customer service and the role of voice bots in that future.