As AI transforms how we create content, documentation teams face a critical question: how do we harness AI while preserving the empathy, context, and human insight that make documentation truly helpful?

This session explores strategies for integrating AI into documentation workflows while maintaining the human-centred approach that builds trust with users.


We'll examine common pitfalls, such as AI hallucination in technical contexts, strategies for maintaining a consistent voice and tone, methods for ensuring AI-assisted content remains accurate, and approaches for using AI to enhance rather than replace human creativity and insight.