Session
Self‑Healing Power Automate Desktop Bots: Patterns That Slash Support Tickets
What if your bots could recover before the business notices? This session teaches the resilience patterns that turn PAD automations into well‑behaved systems.
We’ll implement heartbeats and health checks; idempotent actions; queue‑based retries with backoff; timeouts and circuit breakers; structured exception taxonomies; “poison queue” isolation; and graceful degradation with clear runbooks.
We’ll also cover observability—how to log the right signals (success/fail, duration, payload hints) and wire Application Insights/Power BI so you spot drift early.
Bring your “brittle build” mindset; you’ll leave with a refactor plan that reduces ticket volume and improves SLA adherence without a ground‑up rewrite.
You’ll learn:
✅ The minimum viable telemetry model for bots
✅ When to retry vs. fail fast (and how to make the decision transparent)
✅ How to retrofit legacy automations with self‑healing incrementally
✅ Measuring the before/after (ticket heatmaps, MTTR/MTBF trends)
Additional Details:
Audience: RPA developers, solution architects, CoE platform engineers
Level: Intermediate–Advanced; Duration: 60 minutes
Demos: Live patterns with PAD; downloadable pattern cards and a stability‑first checklist

Elijah Young
Enterprise Automation & AI/LLM Architect & Power Platform CoE Builder | Over $60M+ value delivered
Atlanta, Georgia, United States
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