The promise: walk in with a laptop, walk out with three working Copilot Studio agents shipped to your tenant. Zero theory, pure keyboard.

We skip the "what is Copilot Studio" intro (you can Google that) and ship three production-style agents in one room, live, with the screen visible and the gotchas called out as they happen.

Agent 1 - Password Reset Assistant (15 min): Adaptive Card welcome, knowledge connection to a self-service KB, Power Automate action to trigger Entra Self-Service Password Reset, fallback hand-off to L1 if validation fails.

Agent 2 - Software Request Triage (20 min): Topic with branching logic, DLP-aware data handling, connector to ITSM (ServiceNow / Jira), approval flow with manager check, audit logging.

Agent 3 - Device Enrollment Helper (15 min): Intune docs as knowledge source, decision tree for Windows / iOS / Android, Adaptive Card with QR-coded enrollment link per platform, telemetry hooks for analytics.

Final 10 minutes: ALM patterns to promote from sandbox to production, environment strategy, the gotchas the docs do not publish, Q and A.

This is not a workshop where you build along. It is a live build demo with screen, code, and decisions visible the whole time, designed so you can replicate every step in your own tenant after the session.