From Portal to Person: Using Power Pages, Copilot & Customer Service to Connect Real People with Real Help

Session Abstract:
Sometimes, all a customer really wants is to talk to a real persol ,and that’s okay.

In this session, I’ll walk you through how to use Power Pages, Copilot, and Dynamics 365 Customer Service to create a smooth, intelligent support experience that knows when to automate and when to hand things over to a human.

We’ll explore how to:

Set up Power Pages to collect requests in a user-friendly way.

Use Copilot to handle the routine and identify when someone needs personal help.

Automatically route those requests to real agents, without the frustration of going in circles.

This session is for anyone who wants to make their customer support feel more personal, more efficient, and more human, without sacrificing the power of automation.

Let’s build something your users will thank you for.