Level 3 support teams deal with the toughest and most urgent issues, where speed and accuracy make all the difference. In this session, you’ll see how Azure Functions, Azure Monitor alerts, and Azure OpenAI can work together to make that job faster and more efficient.

We’ll start with how Azure Monitor can spot problems and trigger alerts, then show how Azure Functions can automatically kick off the first steps of an investigation. From there, we’ll use OpenAI to quickly make sense of logs, error messages, and ticket notes, putting the most relevant information right in front of the people who need it.

You’ll leave with a clear picture of how these tools fit together, the patterns that actually work in real-world support environments, and practical steps you can take to add automation and intelligence to your own Level 3 support process.