At Directions Community Dubai BC Day 2025, Emma will explore how organisations can balance innovation with assurance. In a field where many speakers highlight shiny demos, Emma shines a light on the risks of untested AI and offers practical frameworks to test and validate Copilot-style features before putting them into production.

AI is transforming Microsoft Dynamics 365 Business Central: automating tasks, surfacing insights, and promising faster decisions. But beneath the hype lies a critical question: how do you know you can trust what AI delivers?

In this session, Emma Beckett, CEO of Fortitude 17 and a former professional footballer turned ERP quality leader, uncovers the hidden risks of untested AI features in Business Central. From hallucinated data to biased outputs and broken integrations, she shows how overlooking quality assurance can turn “innovation” into costly mistakes.

Drawing on her experience leading QA in global ERP programmes, Emma introduces practical frameworks to validate AI before it reaches production. You’ll learn how to de-risk Copilot functionality, structure user testing to build confidence, and embed quality into AI-driven ERP projects.

Because in Business Central - just like on the pitch- you don’t play to win without preparation.

Key Takeaways:
- Understand the unseen risks of AI features in BC
- Practical testing strategies to validate Copilot & AI outputs
- How quality assurance transforms AI from hype into trust