A working account of putting AI agents into a real business, including what they took over, what we refused to let them touch, and the one rule that keeps a human in every outbound decision.

Who it's for: founders and operators running service businesses of 10 to 100 people.

You'll leave with:
- The read versus write rule that decides what an agent may do unsupervised
- Which parts of a pipeline are assembly work and which are judgement
- What actually broke, and what it cost to fix