We all want to have better business outcomes for our organizations solutions, such as faster remediation of problems, easier problem detection, greater revenue generation, happier customers, and engineering teams that can remain focused on delivering more business value. The problem with the popular three pillars (metrics, logs, tracing) is that you are talking about technology aspects and not about solutions. It's like talking about the tools in a mechanics toolbox used to make your convertible run again, instead of focusing on the blue smoke coming out of the exhaust, the rising engine temperature, and using that data to quickly remediate the problem by replacing the seals to prevent oil leaking in the engine. Let’s quickly tour the phases that lead to better outcomes and get our focus back on effective observability goals.