Writing software is a complex job.
Organizations are complex, as are people and their relationships, and the environments in which they move. For this reason, the improvement effort undertaken by companies is often directed at process, at the organizational matter, and (not even too frequently) at the managerial side. The actual work to be done, the technical issue, remains in the background, almost as if it were a detail.
In the postwar period, someone was called upon to solve an intricate dilemma. The introduction of a promising innovation, which should have significantly increased the efficiency of a coal mine, turned out to be a failure. Starting with these early observations, we will look at the fundamentals of "Socio-Technical Systems," finally arriving at my own personal experiences. We will see how environment, people and technology are three inseparable aspects, on which one must work simultaneously in order to change for the better.