Session
Dynamics 365 Customer Service - Key Features
This session provides an overview of the key features of Dynamics 365 Customer Service and is useful to those considering adopting the app.
The session is a mixture of presentation and demos; topics covered include:
- Case management
- Omnichannel
- Knowledge management
- Unified routing
- Customer Service workspace
After this session, you'll have a much better idea of how Dynamics 365 Service can help your organization.
Feridun Kadir
Power Platform and Dynamics freelance consultant, MVP, MCT
Stansted Mountfitchet, United Kingdom
Links
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