Session

Dynamics 365 Customer Service - Key Features

This session provides an overview of the key features of Dynamics 365 Customer Service and is useful to those considering adopting the app.

The session is a mixture of presentation and demos; topics covered include:

- Case management
- Omnichannel
- Knowledge management
- Unified routing
- Customer Service workspace

After this session, you'll have a much better idea of how Dynamics 365 Service can help your organization.

Feridun Kadir

Power Platform and Dynamics freelance consultant, MVP, MCT

Stansted Mountfitchet, United Kingdom

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