Are you tired of having an infinite backlog where people lose track of tickets? Do you feel you don't have enough workforce to tackle it? Sprint plannings taking forever? So did we!

We embraced the problem and dove into AI-augmented automation to get tickets tackled FAST and turn months into days. The journey wasn't easy though, and we had to learn many critical lessons along the way when dabbling with AI orchestration, verifiable identities, persistent memory, red commits handling, making sure agents don't get stuck, figuring out where to put humans in the loop for best efficiency, and much, much more.

This talk walks you through our journey, clearly identifying all the key tenets and highlighting critical aspects such as security boundaries, cost optimization, observability, along with important pitfalls and numerous protips. Blazing through that backlog won't ever be the same.