IRO’s proposal stands for an interactive 30-minute tech demonstration of the Integrated Refugee Organization (IRO) Helpdesk, a digital security support platform (https://integratedrefugee.org/helpdesk/ , https://helpdesk.integratedrefugee.org/) designed to protect HRDs, journalists, activists, and civil society organisations in Africa.

In this live demo, we will walk through how the Helpdesk is accessible via web, WhatsApp, Signal, and Telegram also at its digital resource center located at Human Rights House in Kampala-Uganda, provides 24/7 multilingual support (English, French, and some local languages) for securing digital tools including smartphones, laptops, websites, and social media against hacking, tracking, and other threats. Participants will see real-time navigation of the Helpdesk interface, ticket submission process, and best-practice examples of how responders handle digital security requests.

You will learn:

• What the IRO Helpdesk is and who it serves
• How to interact with the system to request technical assistance
• Tips for handling common digital security risks in humanitarian and advocacy work
• Why digital safety is a fundamental component of rights and inclusion in digital spaces
This session is ideal for HRDs, journalists, activists, civil society organisations, tech implementers, digital rights advocates, and humanitarian actors interested in practical security solutions that support civic space, accountability, and inclusive digital resilience.