Session

Understand and Unleash the Power of Dynamics 365 Customer Insights - Data

Are you ready to tap into one of the globe's most advanced Customer Data Platforms? Dynamics 365 Customer Insights now includes both Journeys (for Marketing automation) and Data (the Customer Data Platform or CDP). In this session you'll learn all about the transformative power Microsoft's CDP platform: 

Topics and takeaways will include:
* D365 CI-Data Demystified: A simple walkthrough that anyone can understand
* Ingesting Data
* Crafting the Perfect Customer Record: A single comprehensive customer profile that unifies data from any source
* Enhance Profiles: Learn how data enhancements, predictive models, and calculated activity fields can further enhance and add actionability to customer records
* Integration Magic: Push profiles to every touch-point, all the Dynamics 365 CE apps and more - to deliver real-time profile data

Learn how to create longer-lasting more mutually beneficial customer relationships faster than you can say, "Dynamics 365 Customer Insights - Data."

Geoff Ables

Microsoft MVP, Best Selling Author

Charlotte, North Carolina, United States

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