Georgia Kalyva

Information & Communications Technology

Business & Management

Software Development Microsoft Azure Machine Learning and Artificial Intelligence Soft Skills Microsoft Office365

Athens, Attica, Greece

Create a virtual help-desk Assistant in 3 steps

In this session we are going to use the Azure Bot Service together with Azure Cognitive services, to create your virtual help-desk assistant in 3 simple steps. First, we are going to learn how to create a knowledge base, then we are going to create a natural language model using LUIS.ai (Language Understanding Intelligent Service) and finally combine everything to create and deploy the bot to the Azure App Service, to be publicly available everywhere. Publish options include Skype, Teams and more.
Previous knowledge of the Azure Bot Service and LUIS is not required, however, some knowledge of ASP.NET Core and C# will be helpful for participation.


Georgia Kalyva

AI MVP, MCT, Web Applications Developer, B.Sc, MBA

Georgia Kalyva is a Microsoft AI MVP and a Microsoft Certified Trainer, with years of experience in software engineering and is currently working for ITT as a Web Applications Developer. She holds a bachelor’s degree in Computer Science and a master’s degree in Business Administration. She is passionate about AI and Azure and has represented Greece in global competitions in Technology and Entrepreneurship. She is a member of the Microsoft Learn Ambassadors team and has taken over the role of mentor in several Microsoft competitions and trainings.

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