In this session we are going to use the Azure Bot Service together with Azure Cognitive services, to create your virtual help-desk assistant in 3 simple steps. First, we are going to learn how to create a knowledge base, then we are going to create a natural language model using LUIS.ai (Language Understanding Intelligent Service) and finally combine everything to create and deploy the bot to the Azure App Service, to be publicly available everywhere. Publish options include Skype,Teams and more.