We designed software for human users. Then we designed APIs for integrations. Now we're designing experiences for AI agents that act on behalf of humans: and the UX of the future is a conversation between autonomous systems.
The product managers who understand agentic UX will define the next decade of software. Those who don't will build products that agents ignore.
This keynote covers:
The shift from user-centered design to "principal-agent" design (humans as principals, AI as agents)
Interface patterns for agent-agent collaboration (A2A) vs. human-agent collaboration (H2A)
Permission and authorization models that preserve user control while enabling agent efficiency
Case studies of early agentic products: what worked, what failed, what surprised everyone
A practical framework for evaluating whether a product should be "agent-first" or "human-first."

Duration: 45–60 minutes (keynote) or half-day workshop
Audience: Product managers, UX designers, CTOs, startup founders
Legacy Roots: Heather's anticipatory design research + product scaling experience