Every organisation has rules. Policies, processes, guidelines, handbooks. In many organisations they're scattered across wikis, nobody knows who owns them, and half are out of date. People get by anyway, by asking around and relying on tribal knowledge.

AI agents can't do that. They'll follow whatever they find, outdated or not, and they'll do it at scale. Suddenly the state of your documentation stops being a minor annoyance and becomes a real risk.

In this talk I'll share what it takes to build a system for official documents: clear ownership, status, review cadence and a structure that both people and machines can navigate. We'll also look at the bigger lesson. If a process needs a manual to be followed by a person, the process is probably the problem. Good systems guide behaviour by design, and documentation should exist for governance, not as a crutch for broken processes.