Public agencies have already experimented with basic AI tools, and many are now asking a more meaningful question: how can AI actually support the work that public staff do every day? This session takes the idea of Civic Agents a step further and shows how they can meaningfully assist staff in their everyday responsibilities, from reviewing requests to organizing information and guiding routine processes.

Instead of focusing on future possibilities, the session highlights what is working today in departments such as finance, permitting, HR, public works, public safety, and administration. Participants will see how Civic Agents can help prepare documents, summarize cases, check information across systems, and reduce the repetitive steps that slow down work.

The focus is practical and grounded. Attendees will learn how Civic Agents fit naturally into existing workflows without requiring major system changes. The session also addresses the key questions public teams often raise, including privacy, access control, and how to introduce AI in a responsible and transparent way.

This session is ideal for government teams that have moved beyond early pilots and want a clear, actionable understanding of the next phase of AI adoption. By the end, participants will be able to recognize strong internal use cases, understand how to prepare their data and processes, and confidently plan the next steps for bringing Civic Agents into their organizations.