Subtitle: Level up your organisation and team performance by sensing and picking high leverage improvement opportunities

What if you could sense the highest leverage improvement opportunities for your teams? What if you could prioritise them based on a criteria that matters to you? What if you could keep this relevant over time?

This would help you and your executive leadership time make better decisions in the face of ever changing contexts and uncertainty.

Many organisations encounter improvement opportunities as friction points in their workflows, but it’s challenging to prioritise these across teams and align them with business outcomes. In this talk, we’ll explore a systematic approach to surfacing and prioritising high-impact improvements, tailored to an organisation’s unique context.

Using an example from the financial services sector, this session will demonstrate how to combine Customer Journey Mapping, Value Stream Mapping, and Team Topologies to identify, prioritise, and implement meaningful improvements. By applying principles like reducing handoffs, refining team boundaries, and decentralising decision-making, we’ll uncover actionable insights and prioritise them to maximise customer and business impact.

Through a systems-thinking lens, participants will learn to assess opportunities based on their potential to unlock efficiency, elevate customer satisfaction, and align with business goals. Attendees will leave equipped with strategies for setting prioritisation criteria, evaluating pilot outcomes, and adapting plans to sustain progress over time.

Key takeaways for participants:

1. Discover how Customer Journey Mapping, Value Stream Mapping, and Team Topologies reveal improvement opportunities.
2. Learn how to apply “fast flow” principles to pinpoint hotspots and areas for improvement.
3. Develop a context-driven prioritisation framework grounded in systems thinking to drive business value.
4. Practice yourselves the best way to help you and your leadership team prioritise improvements
5. Understand strategies for testing and iterating on improvements, including criteria for rolling back pilots when necessary.

Talk Plan:

1) Define the problem of stuck transformation opportunities
2) Establish Team Topologies foundations and principles
3) Start with customer journey mapping and value stream mapping
4) Use this understanding to lay over team topologies across the journey map
5) Identify improvement opportunities based on following principles - “Untangling business concepts”, “Adjusting team and system boundaries for flow”, “Minimising hand-offs”, “Removing blocking dependencies” and “Moving decision-making to teams”

INTERACTIVE ACTIVITY TO TRY APPLYING THESE PRINCIPLES YOURSELF BASED ON CUSTOMER JOURNEY MAP

6) Use systems thinking to understand the connection between various opportunities and business outcomes
7) Define your prioritisation criteria that will provide highest leverage based on step 6
8) Re-pivot in 4-6 months based on revised view of steps 5,6 and 7