This session presents an innovative solution for Customer Support and Case Management, combining Microsoft 365’s SharePoint with WhatsApp integration to streamline support operations for manufacturing companies.

Participants will learn how this solution uses SharePoint’s robust data management capabilities with WhatsApp’s accessibility to improve communication between Customers and support teams.

The session will cover the entire workflow—from capturing customer inquiries via WhatsApp, automating information collection and case prioritization, to logging and tracking support cases within SharePoint for ongoing management and compliance.