In this rapidly transforming world towards digital technology, we are all, some unconsciously aware, consumers of Software, and as such, we need, not only applications of the highest quality with which to work, but also that the application be tailored to our needs and priorities. The user becomes the core of Quality, therefore, to achieve software quality it is mandatory to involve the user in the testing process. In theory it looks very nice, but the reality of the projects tells us that in most cases it is impossible to involve the end user, so Inma´s team has developed some techniques that help them to put themselves in the user's shoes when they cannot count on them.

Design Thinking is presented as a methodology for developing people-centred innovation, offering a lens through which to observe challenges, identify needs and, ultimately, solve them. They take place in moderated working sessions or workshops in which the whole team participates. They are very dynamic and graphic sessions supported by visual tools.

Inma´s teams apply this methodology on testing projects where through different techniques they involve the end user during the testing phases, and when they can't, they put themselves in the user´s shoes to understand their priorities and needs.

Among the many benefits of these group sessions, it is worth highlighting that at the project level:
1. Provides anticipation of user needs, requirements, you put yourself in the user's mind.
2. All the information and knowledge acquired gives rise to quality test case designs. Testing teams anticipate case studies by defining the test cases taking into account the end user's perspective.
3. Defining segmentation variables are a key point in guiding the workshops. Variables should aim to achieve maximum impact on testing.
4. Quality is applied from the beginning of the project without having defined the test plan, which guarantees an increase in the quality of the tests.
5. Investment of time that increases the efficiency and quality of the work and the project.

Dedicated audience: Tester, QA, Test Manager, Developer, Product Owner, Business. Speaker required equipment: Two ears microphone and a projector that connects via HDMI to my laptop. Post its colours & markers.

Key learning 1: Design thinking session, as well as the segmentation and user persona techniques.s

Key learning 2: Anticipation of user needs, requirements, put yourself in the user's mind.

Key learning 3: Testing teams anticipate case studies by defining the test cases taking into account the end user's perspective.

Key learning 4: Quality is applied from the beginning of the project without having defined the test plan, which guarantees an increase in the quality of the tests